Shipping & Returns Information

Shipping

We aim to dispatch your items by the next working day, where possible and where items are in stock, but we will keep you informed by email after placing our order.

Some of our items may require a signature upon delivery.

We offer free shipping all across our website using Royal Mail or courier.

International delivery? Yes we can! Please contact us for a costing before placing your order.

Packaging

Here at Lizzyloves we try to be as green as possible and use minimal packaging for our products. We figure that if you want special packaging you may well do this yourself as part of your gifting, however, if you would like your items to be gift packaged before delivery, and delivered to a special person, perhaps with a message, we can arrange this for you, just contact us to discuss your requirements.

Returns

If you wish to return any item that you have purchased, please contact us stating your order number within 14 days of receiving the goods.

Goods not eligible for return are bespoke, personalised items and items which bear a hygiene seal which has been broken, unless they are faulty.

Items being returned should be done so in the original packaging in order to protect in transit. Please see our terms and conditions for further details of returns.

It is the responsibility of the buyer to pay the postage or return costs when making returning items. We strongly recommend that you use a signed for terms service to ensure that the product is returned to us. We cannot be responsible for missing returned items unless you can show that it was safely delivered to us.